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Technology

It’s Time to Get the File Editor out of WordPress

Easy now. Put down the pitchforks and the torches for a minute while I explain what I have on my mind. I’m usually pretty good about not shooting my mouth off, especially as it pertains to things like WordPress core, which I’ve admittedly never contributed to, and might not ever contribute to from a code […]

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Technology

How I Chose the Best VPN Provider for Our Business

We’ve recently been paying a lot of attention to security for our clients at Site Care. We’ve always been conscious of best practices, but we’re really starting to invest in security so we can make it something that sets us apart, and not just lip service. The last thing we want is for one of our clients […]

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Technology

Do You Really Want to Start a WordPress Support Company?

WordPress supportAuthor note: I just got an alert on my calendar that tomorrow is Halloween, so it’ll be Halloween when this is published. Happy Halloween. Author note #2: Part of this is a rant. For those of you who don’t know, I started WP Site Care a few years ago. It’s become a great business […]

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Technology

Why Help Scout is Dominating the Customer Service Space

We’ve been using Help Scout since January of 2013. In today’s world, nearly two years with one SaaS provider is more or less a lifetime. We’ve dated. We’ve moved in together. They know about my bad habits and have learned to keep me around in spite of them. Every single day there’s a new flavor […]

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Technology

How to Make it in WordPress

One of the nice things about writing my own blog now is that I’m going to have a chance to highlight some of the outstanding reads I find online. “How to Make it in WordPress” is one of the favorite things I’ve read in quite some time. Matt talks about hustle and working harder than everybody else. Those are […]

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Technology

How LoopConf Came to Be

I’d like to welcome all of you to my new blog! It’s something I’ve wanted to do for quite a while, but didn’t want it to end up as a graveyard for my words. Like most of the people who are going to read this, I need another project like Apple needs another U2 album, […]