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Life

Should I Ride an Amtrak Train with Kids?

On a whim we decided to try and take the train on an end of summer family vacation. It’s something we’ve talked about quite a few times before, but never gone through with it for one reason or another. Nearly every person we talked to about it gave us the same response: “OH! We’ve talked […]

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Technology

The 25 Step Guide to Buying a Mattress Online

… and what it taught me about project management Jackie and I badly needed a new bed so we set out to explore our options. I expected the shopping process to be a major pain (and it was), but it was also the smallest part of the project. I was reminded once again that projects […]

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Technology

Motivation is Lame. Discipline is the Truth.

If you’re anything like me you’re much more prone to looking at inspiring fitness images on Pinterest and Instagram for 30 minutes than you are at picking up your ass and hitting the treadmill for 30. I struggle with being truly disciplined in everything that I do. I find, especially with my work, I can […]

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Technology

How I Manage Notifications for all my Messaging Apps

Holy smokes there are a lot of messaging apps. Right? Email Slack Hangouts Telegram Signal WhatsApp Basecamp And that doesn’t count all of the social apps that have essentially become secondary messaging platforms like Facebook, Twitter, Snapchat, and Instagram.

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Business

Don’t Be Afraid of Saying “I Don’t Know”

No one can be an expert at everything. It sounds obvious, but throughout my professional career, I’ve been blessed with the opportunity of working with dozens of individuals who actually did know everything. I mean, they never actually came out and said they knew everything, but I never heard them say they didn’t know everything, so […]

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Technology

The Intricacies of Building a Well-Rounded Support Team

I read a fantastic blog post on the Intercom blog yesterday talking about how Great Support Takes More Than Tech Skills. It’s something that I’ve believed for a long time, but the way they phrased it really resonated with me. The author, Sharon, talks about how every person on the support team has a very […]

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Business

Do You Really Want Feedback?

Or do you want me to pander and let you know how amazing it is that you’ve built a thing? Any… thing? In the world of feedback, friendly feedback and honest feedback aren’t even in the same universe. Be one who gives it straight. — Jason Fried (@jasonfried) December 14, 2015 About a year ago […]

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Technology

How I Read The Entire Internet in 60 Minutes a Day

Something I’ve really taken to heart over the last 30 days, is the notion of becoming a better writer by reading more. There are the obvious benefits of becoming more educated, and a more well-rounded human overall, but my motivation here comes from wanting to create really stellar content for our company blog. That’s the […]