Business

Has anyone told those Silicon Valley bros that unicorns aren’t real? Maybe if they knew unicorns were what some dude came up with when he… Read More »Dear Silicon Valley, Unicorns Aren’t Real

I read a fantastic blog post on the Intercom blog yesterday talking about how Great Support Takes More Than Tech Skills. It’s something that I’ve… Read More »The Intricacies of Building a Well-Rounded Support Team

Or do you want me to pander and let you know how amazing it is that you’ve built a thing? Any… thing? About a year… Read More »Do You Really Want Feedback?

I’ve been to a myriad of fancy New York City bakeries. I’ve even enjoyed a French pastry (or 10) in Paris before. Those experiences were… Read More »How An Unattainable Donut Made My Business Better

If you haven’t used BuiltWith before, it’s a SaaS that will show you all of the different technologies being used on a given website. For example,… Read More »Is BuiltWith Dealing Your Data?

A while back I wrote a post about how hard it is to provide great support. It’s not a kids game and it’s not for… Read More »Support is Rewarding

Believe it or not my number one rule for building a business has nothing to do with marketing automation, increasing your blog traffic, or looking… Read More »My Number One Rule For Building A Business

When I first got my driver’s license I was ready to fly out the door every time I had the chance. There was a 3-speed 1979… Read More »Drive Fast and Take Chances

Author note: I just got an alert on my calendar that tomorrow is Halloween, so it’ll be Halloween when this is published. Happy Halloween. Author… Read More »Do You Really Want to Start a WordPress Support Company?